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The return of any product purchased in Vapeseleccion and according to the law of right to dismiss can be communicated in advance by email and with the purchase invoice attached to atencionalcliente@vaposeleccion.com, to express its decision to withdraw from its contract.
The products may be returned for a period of 14 calendar days from the date of delivery of the product, in perfect condition as delivered to the customer in their original box and sealed, for this purpose to contact the customer immediately to resolve the incident.
In the case of a return within the permitted range, all return costs and expenses will be at the customer's expense when it is not a return for material received in bad condition or an error on the part of Vaposseleccion.
Returns will not be accepted even if it is within the return period:
If the customer sends the unsealed, used or damaged product for hygiene and safety reasons.
Outside the period stipulated for the return.
Return Resolution:
It is worth discount of the total of the initial purchase including the freight or refund by means of the same payment system made by the customer, except for the expenses caused by the return.
If the customer submits an unsealed, used or unhealthy product, it will also be charged back to the customer.
The product warranty for electronic devices will be two years from the delivery of the product to the customer, communicating it within two months of its detection to atencionalcliente@vaposeleccion.com detailing the problem presented by the device.
The warranty will not protect in any case against damage caused by misuse, accidents, overvoltage, etc... or ultimately any damage caused after its manufacture. For better use of your devices do not hesitate to contact Vaposseleccion, you will avoid subsequent problems or warranty overrides for incorrect use of the device.
Depending on the type of product there are the following exceptions:
Internal battery devices and external batteries will have a 3-month warranty as their cycle is about 300 charges, with a half-life of much less than that warranty.
Consumables such as atomizers, liquids or spare parts are warranty-free, they will only enter the returns policy.
The warranty may be invalidated if:
Once the lack of conformity or defects in the product have been observed, do not inform Vaposselection within 2 months.
Non-vaping batteries have been used, not properly charged via external charger, or damaged. An example of this is when the retracted plastic is in poor condition and may cause a short circuit. In addition, it is essential to carry always protected batteries, never in a pocket with other metal objects.
The device's shutter button has been pressed and may cause overheating.
The device will provide us with evidence of liquid filtration, which can cause damage to the electronics of the equipment.
The device has been updated, tampered with, or repaired by the customer. In short, any damage after the manufacture of the device caused by misuse by the buyer.
Warranty Product Resolution:
Once received Vaposselection will proceed to the resolution of the warranty immediately, proceeding to repair it or replace the device with a new one. If the above two are not met, a discount voucher will be generated for a future purchase and, where applicable:
Vaposelection will offer pick-up on the peninsula of apparently defective products and if finally so, all arrangements will be free for the consumer. Products that have not turned out to be defective will be returned to the customer upon payment of the costs incurred in the collection and / or shipment to the customer.
If a customer has made the shipment to Vaposselection and that product was defective we will proceed to return the cost of the shipment in the form of a discount voucher never more than 5 euros per shipping cost.
The products that are repaired will also be delivered at no cost to the customer. The warranty of the repaired products will be made within a reasonable time, for the duration of the repair the warranty periods are suspended until the product is delivered. In the case of replacement of the product, the warranty periods will be suspended until the replacement product is delivered, which does not have a new warranty period of 2 years, but the remaining period remaining to be fulfilled is activated.
If the defect or lack of conformity with the product arises within the first 6 months after its purchase, it is presumed that it is a defect of origin or factory that already existed when the product was delivered. It will be the selling company that must prove that this is not the case, and that it is due, for example, to the misuse or maintenance of the product.
From 6 months, there is still legal guarantee but on this occasion it is up to the consumer person to demonstrate that the defect or lack of conformity already existed at the time of sale and that it has not been given for misuse or maintenance of the product on his part. This demonstration is usually done through the realization of an expert.